Thank you for shopping with Hyba Cosmetics! We hope you are happy with your purchase. However, if you are not completely satisfied with the items you ordered, you may contact us and qualify for a full or partial refund in store credits only depending on the item you ordered and the reason for refund. Please see below for more information on our return policy.

RETURNS

You may qualify for a refund within fourteen (14) days of the purchase date. No physical item will be accepted, but you may fill out and submit a Refund Request Form.

RETURN PROCESS

To request a refund for an item, please e-mail info@hyba.net to be sent a Refund Request Form. I will get back to you within 2 days. After receiving it, you will have 7 days to fill in your name, your e-mail address, the product name, purchase date, reason for return, proof of purchase and submit the form.Reminder: No physical items will be accepted. Depending on the item you purchased and the reason for refund, you may receive up to a full refund in store credits only. 

REFUNDS

After receiving your Refund Request Form,I will read and process it within (7) days from the day it was sent. I will notify you by email when your refund has been processed.

EXCEPTIONS   

 The following items cannot be qualified for refund. :      

● custom orders   

●  sale items 

If you were sent the wrong product, please contact us to arrange a refund or exchange.  

Please Note   

 ●     Sale items are FINAL SALE and cannot be refunded.         

 ●     Due to sanitary reasons, no returns will be accepted. On the other hand, you may have the possibility to receive full or partial store credit depending on the item returned and the reason for return. Please contact Hyba Cosmetics for more information.   

QUESTIONS

If you have any questions concerning our return policy, please contact us at: info@hyba.net 

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